Platform-Driven Process Automation
Large-scale workflow automation on Pega, Salesforce, and ServiceNow. Hundreds of processes, thousands of users.
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What This Engagement Covers
Enterprise process automation is not a point solution — it's a programme. We design and implement automation at scale using the enterprise platforms your organisation already licenses, or the right platform for your use case. We handle the full lifecycle: requirements, design, build, testing, training, and go-live. With the change management to make it stick.
Included in scope
- Pega BPM design, build, and deployment
- Salesforce workflow automation (Flow, Apex, MuleSoft)
- ServiceNow process automation and ITSM
- RPA implementation (UiPath, Automation Anywhere, Blue Prism)
- API-led integration architecture
- Process testing, UAT coordination, and go-live support
When to Engage
Situations We're Built For
"We have a Pega licence and it's underutilised."
We audit what you've built, identify the gaps, and extend your Pega implementation to cover the processes it should already be running.
"We need to automate a 400-step onboarding process."
Complex, multi-department workflows are where we operate best. We map the exceptions, build the orchestration, and test every path before go-live.
"Our automation programme stalled after the first phase."
We diagnose why — governance, technical debt, change management failure — and build the plan to restart with momentum.
How We Work
Our Approach
Process baseline
Detailed process documentation and exception mapping before touching configuration.
Platform architecture
Data model, integration design, and permission model designed for scale — not just the first use case.
Agile build
Two-week sprints. Stakeholders see working software and validate it before the next sprint starts.
UAT and regression
Structured testing with process owners. Defects triaged and resolved before go-live.
Training and hypercare
User training, go-live support, and a hypercare period to stabilise before handing to support.
Technologies
Related Offerings
Data Engineering & Analytics
Enterprise data platforms, cloud data warehouses, and analytics layers that power decision-making at scale.
AI Agents & Agentic AI
Purpose-built AI agents for enterprise workflows. Autonomous, observable, and designed for the risk tolerance of regulated industries.
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